ebb3 is pleased to announce that it has achieved a Net Promoter Score (NPS) of 88 for the second consecutive year. NPS is a customer loyalty metric used to gauge the quality of a company’s relationships with its customers. Achieving an industry-leading NPS is a testament to ebb3’s unwavering commitment to providing exceptional service and delivering value to its customers.
What this means for ebb3
At ebb3, we take a customer-centric approach to support. Taking the time to understand each customers unique needs allows us to deliver tailored support. Through consistent monitoring and proactive optimisations, we ensure our customers’ platforms operate at peak efficiency, minimising disruption to critical operations.
With expertise across Digital Workspaces, HPC, Storage, and Backup, ebb3 enables organisations to scale effortlessly and securely.
“I am incredibly proud of the ebb3 team, from our dedicated service desk to our skilled engineers, who consistently deliver exceptional support. Their commitment to putting the customer first is reflected in our outstanding NPS and in the positive feedback we receive from customers every day. Our customers are at the heart of everything we do, so it’s great to know that they value ebb3 as much as we value them.” Said Chris Brassington, CEO of ebb3.
What makes ebb3 different?
Proven Service Excellence: ebb3’s support isn’t just reactive—it’s tailored, strategic, and trusted by enterprises to deliver measurable results.
Fast, Direct Access to Experts: No chatbots or queues – just real-time assistance from ITIL-certified professionals who understand your needs, and bring you best practise standards in every interaction.
Proactive IT Optimisation: ebb3 enable IT teams to focus on driving innovation without being bogged down by platform maintenance.
Certified Best-Practise Support: ebb3 holds VMware Master Service Competency in Digital Workspace and are Citrix Certified Experts in Virtualisation (CCE-V).
Our high Net Promoter Score reaffirms our dedication to putting customers first and delivering best-in-class support tailored to their needs. By combining proactive support with specialist expertise, ebb3 empowers organisations to focus on growth.
Ready to elevate your IT management and drive operational efficiency? Book a call with our team to explore how ebb3 can enhance your IT infrastructure, streamline support, and secure your data.
About ebb3
ebb3 is a UK leader in accelerated computing, specialising in Digital Workspaces and Private AI Platforms. We leverage NVIDIA GPU technology to ensure business-critical applications run at peak performance, accessible securely from anywhere.
Our tailored solutions have helped clients across industries such as automotive, architecture, and manufacturing to boost productivity and drive innovation. Previously named NVIDIA and Dells AI Champion, ebb3 continues to push the boundaries of what's possible in enterprise AI and Digital Workspace solutions.
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